🔄 Return & Exchange Policy

At Nool and Knot, we strive to ensure that every order reaches you in perfect condition. Please read our Return & Exchange Policy carefully before making a purchase.

🎥 1. Unboxing Video Requirement (Mandatory)

A 360° unboxing video (continuous and without any cuts or edits) is strictly mandatory for any exchange request.

The video must clearly show:

📦 The sealed package before opening

🔓 The complete unboxing process

👗 The product received and its condition

⚠️ Important

If the video is:

❌ Not clear

❌ Edited or interrupted

❌ Incomplete

❌ Recorded after opening the package

Then no return or exchange request will be accepted under any circumstances.

🚫 2. No Return Policy

We follow a strict NO RETURN policy.

❌ Products once sold cannot be returned under any circumstances.

We kindly request customers to carefully review product descriptions, size details, and specifications before placing an order.

✅ 3. Conditions for Exchange (Strictly Limited)

Exchange requests are accepted only in the following cases:

🔧 Product has a manufacturing defect

📦 Wrong product was delivered

Mandatory Conditions

To qualify for an exchange:

⏰ The request must be raised within 24 hours of receiving the parcel

👕 Product must be:

• Unused
• Unwashed
• In original condition
• With all original tags attached
• In original packaging

✅ All exchange requests are subject to verification and approval by our team.

🔍 4. Quality Check for Exchange

All returned products approved for exchange will undergo a detailed quality inspection.

If the product is found to be:

❌ Used

❌ Washed

❌ Damaged due to customer handling

Then:

📦 The item will be returned to the customer

🚚 The customer must bear all applicable shipping charges

🏷️ 5. Sale & Clearance Items

Products purchased during:

🔥 Sale events

🏷️ Clearance sales

🎉 Special promotional offers

are not eligible for exchange under any circumstances, unless a wrong product has been delivered.

↩️ 6. Failed Delivery / Return to Origin (RTO)

Orders returned due to:

📍 Incorrect or incomplete address

📞 Incorrect phone number

📵 Failure to attend delivery calls

🚫 Refusal to accept delivery

will be treated as a Return-to-Origin (RTO) shipment.

🔄 Reshipping Charges

For reshipping, the customer must pay:

🚚 Return shipping charges

🚚 Reshipping charges

(Two-way shipping charges in total)

💰 Refund Request (If Applicable)

If a refund is approved, the following deductions will apply:

🚚 Two-way shipping charges

💳 5% platform/payment processing fee (non-refundable)

📩 7. How to Request an Exchange

To request an exchange within 24 hours of delivery, contact us with the following details:

Contact Information

📧 Email: shopatnoolandknot@gmail.com

📱 Phone / WhatsApp: +91 82489 45626

Required Documents

📌 Order ID

📝 Description of the issue

🎥 Clear 360° unboxing video

Incomplete requests may not be processed.

🚚 8. Exchange Processing

Once your exchange request is approved:

🔍 The product will undergo inspection

✅ Upon successful verification, the replacement will be processed

📦 The replacement product will be shipped according to our standard shipping timelines

🌍 9. International Orders

❌ We do not accept returns or exchanges for international orders.

Any applicable:

🛃 Customs duties

📑 Import taxes

💰 Additional charges

are the sole responsibility of the customer.

🎨 10. Colour Variations

Slight differences in product colours may occur due to:

💡 Lighting conditions during photography

📱 Mobile screen settings

💻 Monitor/display variations

Such minor colour differences are considered normal and will not be treated as manufacturing defects or exchange-eligible issues.

📞 Contact Us

For any questions regarding returns or exchanges, please contact us:

📧 Email: shopatnoolandknot@gmail.com

📱 Phone / WhatsApp: +91 82489 45626